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You need to get right 8 fundamental steps if you’re to successfully change your pharmacy, says Glenn Guilfoyle Conversations on refocusing pharmacists from rear technical processing roles to forward customer …

Pharmacy owners who are anxious, overworked and ill equipped to plan and take control of their business are not alone, says Linda Miller Christmas trading often forces planning to the …

Different indicators give a varied picture of pharmacy customer experience, so which one is right? asks Glenn Guilfoyle  A recent edition of the Pharmacy Guild of Australia’s newsletter Forefront featured …

What are the top five inexpensive and fast acting initiatives available to offset the impact of PBS cuts?  Price disclosure is a continuous PBS cost shaving process. It requires pharmacy …

‘Counter discipline’…a retail virtue too compelling to ignore, says Glenn Guilfoyle As consumers, pharmacists – like Joe Public at large, are so conditioned these days to a certain “counter discipline” …

Pharmacists are once again being warned of malicious software threats. Here are 10 tips from Fred IT to develop a secure system in your pharmacy  Pharmacy regulators have recently reiterated …

How price cuts impact the supply chain, by Bruce Annabel and Mal Scrymgeour The 1 October price cuts were a much less bloody affair than many had imagined. The reasons …

How do PBS price cuts resemble the impact of a particularly nasty shave? And how can you minimise the damage? Bruce Annabel & Mal Scrymgeour explain Shaving cuts are a …

These days, when a customer enters a pharmacy they expect to be greeted by an experience they can’t get anywhere else, says John Koot. If you don’t give them this …

Pharmacy’s time of delusion over cost cutting has ended, writes Mal Scrymgeour I had a birthday not long ago. It was a day celebrated in some style. But it shouldn’t …

Crafting a compelling service vision statement … avoiding the fluff and bland motherhood statements A progressive, medium sized, neighbourhood shopping centre, branded pharmacy recently shunned its brand’s mission statement as …

Things are not going to miraculously get easier for community pharmacy, so be prepared to work together for results, says Linda Miller  There’s been a lot of waiting in community …