Posts in category

Business Class


Different indicators give a varied picture of pharmacy customer experience, so which one is right? asks Glenn Guilfoyle  A recent edition of the Pharmacy Guild of Australia’s newsletter Forefront featured …

What are the top five inexpensive and fast acting initiatives available to offset the impact of PBS cuts?  Price disclosure is a continuous PBS cost shaving process. It requires pharmacy …

‘Counter discipline’…a retail virtue too compelling to ignore, says Glenn Guilfoyle As consumers, pharmacists – like Joe Public at large, are so conditioned these days to a certain “counter discipline” …

Pharmacists are once again being warned of malicious software threats. Here are 10 tips from Fred IT to develop a secure system in your pharmacy  Pharmacy regulators have recently reiterated …

How price cuts impact the supply chain, by Bruce Annabel and Mal Scrymgeour The 1 October price cuts were a much less bloody affair than many had imagined. The reasons …

How do PBS price cuts resemble the impact of a particularly nasty shave? And how can you minimise the damage? Bruce Annabel & Mal Scrymgeour explain Shaving cuts are a …

These days, when a customer enters a pharmacy they expect to be greeted by an experience they can’t get anywhere else, says John Koot. If you don’t give them this …

Pharmacy’s time of delusion over cost cutting has ended, writes Mal Scrymgeour I had a birthday not long ago. It was a day celebrated in some style. But it shouldn’t …

Crafting a compelling service vision statement … avoiding the fluff and bland motherhood statements A progressive, medium sized, neighbourhood shopping centre, branded pharmacy recently shunned its brand’s mission statement as …

Things are not going to miraculously get easier for community pharmacy, so be prepared to work together for results, says Linda Miller  There’s been a lot of waiting in community …

Business class: Buying a pharmacy is no small feat! There are many factors to consider and hopefully the investment will provide financial and other rewards for many years, says Natalie …

Pharmacists must marry disruption rather than contemplate our destruction by its unstoppable force, says Rob Sztar. It is widely discussed that pharmacy faces an uncertain future in the face of …