Are employee pharmacists or proprietors more likely to be called up before the regulators? And what are the best ways to avoid a complaint?
“It’s been one of the busiest years in terms of complaints,” says PDL Professional Officer and NSW community pharmacist Georgina Woods.
In this video interview, Ms Woods shares her four top tips for pharmacists to avoid getting a complaint. And she also talks about what kind of behaviour is more likely to receive attention from the regulators and shares stories from the frontline when it comes to dealing with difficult patients.
PDL is available on 1300 854 838 Australia-wide 24/7 for confidential advice and support.
Any pharmacists who require support can contact the PSS on 1300 244 910 (available 365 days of the year from 8am to 11pm).