What’s happening with pharmacy apps?

Pharmacist Ben Wilkins takes a look at the latest developments in the app landscape  

Pharmacists are familiar with the long-standing apps MedAdvisor and myPharmacyLink or their branded variations via banner groups (e.g. Priceline or TWC), as well as the Chemist Warehouse app. 

For many pharmacists, this has extended to Scrypt and MedMate being part of the app landscape that has descended on pharmacy practice.

With ePrescriptions gaining traction, the Medview Flow mobile app is a new opportunity to incorporate into pharmacy workflows. The Flow app is an option for dispense software that is interoperable with Medview Flow.

There are many more emerging apps like Chemist2U, MyMedkit, as well as the prescribing software apps that your local doctors may be progressing (e.g. Best Health, Tonic, Telstra Health’s Drs App, Rosemary and more). 

Scrypt Lite is an app that has been developed as an addition to ScryptHQ.  ScryptLite is a MySL, communications & engagement hub built directly into the dispensary with many features embedded for better dispensary workflows. ScryptLite is partnering with a number of vendors to assist with their MySL solutions.

APP2021 will see an array of functionality displayed and be a great opportunity for pharmacists to strategize their local offer.

Emgerging technology developments

Wait .. there’s more. The focus on AI and technology in health is seeing emerging players. For instance, health insurance providers are also entering the space in new and innovative ways. 

HCF and St Luke’s Health Insurance have the Snug app. These have incorporated a virtual coach chatbot, preventative care services that are home based chronic disease management models, as well as being able to share information with health providers.

Wait .. there’s even more.  Want an integrated solution for online booking, medication review application, clinical notes and letters, upload Event Summaries to My Health Record, eSecure messaging, client management system, rosters all in one? 

Global Health has an ethos to help health businesses be more efficient and beter manage patient outcomes. They offer a range of solutions for pharmacy including Pharmacy – HotHealth.

The digital health market is moving to better multi-profession integration and communication. The emergence of team and care monitoring apps where a team of health professionals support a patient is a practice paradigm that will only gain more traction.

What’s App launch

The news is a-buzz with Fred IT getting ready to launch its new WhatsApp-powered messaging solution to allow patients to request their prescriptions be dispensed and to specify pick-up or delivery times from their pharmacy.

The solution is thought to be the first in Australia to use the WhatsApp platform for prescription dispensing requests and will use WhatsApp’s chatbot function to let patients choose which script to request and when.

Pulse+IT – Fred IT to launch WhatsApp solution for prescription fulfilment requests (pulseitmagazine.com.au)

New developments for your patients

Your customers will access their immunisation record and have visibility on their My Health Record through HealthNow and Healthi.  This links via an individual’s MyGov account.

Find out more: Your health is in your hands | Australian Digital Health Agency

It is helpful to know what people are hearing and seeing via social posts, including Facebook and LinkedIn newsfeeds.  The strong digital health awareness campaign has 15’ and 30’ second series from the My Health Record and Apps campaign:


(Note: The links are on the right side of the video screen (mainly 30 sec each)).

Final thoughts

Now that there is expansive use of ePrescribing nationally, there is a groundswell of more of awareness about availability and use many digital health components including meaningful use of My Health Record.  This is for all clinicians – private and public.

With the imminent progression of ASL (Active Script List, also known as MySL), eRx, MediSecure, FRED, FRED NXT and Minfos are now conformant per the Australian Digital Health Agency’s register 

After a slow start from day one in 2012, the national digital health rollout is now gaining wide scale momentum for broader use across health sectors (aged care and hospitals, as well as specialist’s software on the horizon). 

The impact and opportunities for pharmacy are more encompassing for the consumer than ever before.

Ben Wilkins is a pharmacist with extensive digital health expertise. He is a director of ehealth coach

Email: admin@ehealth.coach, or phone: 1300 770 998


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