Business Class
Navigating the rental squeeze
You need to understand the impact of CPI on retail shop leases, says Phil Chapman, using insights from the March 2024 quarter The latest release from the Australian Bureau of …
60 day dispensing KPIs
Over six months have passed since the implementation of sixty-day dispensing. It’s time to start monitoring your pharmacy’s performance during the transition, says Victoria Le In a recent LinkedIn video, …
Dealing with pharmacy’s ‘Bermuda Triangle’
Pharmacy owners must make sure that their space investment works well, but are they stocking the right categories to maximise their returns? Bermuda is a British overseas territory in the …
Investment ratings houses cool on Sigma/CWH deal
Evidence is growing that some institutional advisors may be starting to grow wary of the CWH/Sigma deal, says Mike Taylor When financial advisers make investment recommendations to clients they are …
Improving your patient engagement and experience
Transformational vs transactional : how would your customers describe their visit to your pharmacy? Glenn Guilfoyle and Marta Stybowski break down the steps to ensuring a better patient experience One …
Price pressures
What are the 5 key forces at play in the current pharmacy market? Natalie Sirianni explains The last 5 years Over the last five or so years, we have seen …
Fix your workflow in four steps
Chantelle Turner takes a look at fixing up workflow problems: and you’re the best person to do it, she says A theme that reverberated around APP 2024 was the importance …
A privilege, not a right
Community pharmacy has enjoyed many privileges in Australia, but has that led to some within the profession taking them for granted, and missing out on a golden opportunity to expand …
Full scope of practice: the pharmacist’s next spinning plate
How can pharmacies prepare for full scope of practice before workloads impact pharmacists? Chantelle Turner takes a look As community pharmacists, we are no strangers to spinning multiple plates. From …
Choosing your brand
Changing or choosing a brand for your pharmacy is no doubt a massive decision, and certainly nothing to be undertaken lightly, says John Thornett Changing your brand is a big …
Wesfarmers patient on post-API acquisition build
While the focus has been on the CWH and Sigma merger, Wesfarmers has been quietly building its health portfolio, says Mike Taylor While much attention since Christmas has been focused …
The banner situation
What impact have the events of recent years had on the way pharmacies should choose which franchise they join? The SARS-CoV-2 years, particularly 2021/22 floated almost every pharmacy boat including …