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2 Comments

  1. Diana McAuliffe
    14/07/2015

    Not enough pharmacists are doing the needed consultations. Most get staff members to ask questions and then give “the OK nod” for staff to hand the codeine product out.
    Pharmacy shot themselves in the foot when their business required product to be sold for money in order to survive as opposed to charging for service.
    The doctors got this right. Not only do they get paid for service but they get the government to pay for it.
    With dwindling markups I see dwindling service. Business must require money to survive and now pharmacies require turnover and are time poor.
    The end result is that the customer gets what they paid for. Cheap price cheap service.
    I am glad I am not a young pharmacist. Why would you study 4 years to earn less than half the hourly rate of a plumber etc ?
    I love counselling and still do it but what I see scares me but I understand why……changes need to be made and soon!

  2. Jarrod McMaugh
    16/07/2015

    This is a great article and shows the difference a pharmacist can make when they put in the time.

    Many pharmacies and their staff don’t understand the importance of good will. Providing a service like Karalyn describes above creates more value for your business far above the level of income generated by the practice that Diana has observed in her comments below.

    Hopefully the new pharmacists Diana is worried about take a lead from Karalyn and ensure their patients – and their careers – get the best care that a pharmacist can provice.

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