PDL Practice Alert

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In December last year, PDL sent out a practice alert to its members warning them of one of the pitfalls in dispensing that was identified as occurring frequently. It related to pharmacists giving medication out to the wrong person and provided procedures around this to prevent it happening again.

PDL has continued to monitor the reports of this nature and since that time can confirm the error is still occurring frequently, several serious cases resulting in consumer hospital admission.

Here are some tips to review to minimise the risk of this incident occurring in your pharmacy:

  • Always positively identify the recipient of a script by asking for identification not just  a name. Often consumers answer ‘yes’ when asked if their name is Mr Smith, but the problem can be compounded if the consumer has hearing difficulty or uses English as their second language.
  • Don’t give out a prescription to the first person who comes forward without positively identifying themselves

For further advice or support call PDL on 1300 854 838 or click here for more information


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