Part 2 of our series where Kos Sclavos gives the lowdown on his top 20 must see sessions at APP2018
11. It’s not what you say….
(Friday PM) – Join international body language expert Allan Pease, who will reveal the practical skills and techniques required to achieve business objectives and success. Allan will present new ideas and theories from the world of body language to assist you in learning how to motivate your team, and will reveal how you and your staff can develop verbal and non-verbal communication skills to give your pharmacy a competitive edge.
12. Privacy and/in your pharmacy: complacency is not an option
(Friday PM) – With a greater public focus on breaches of privacy and data, it is vital for those working in community pharmacy to know and understand how Australia’s privacy laws work and how it affects them.
13. Creating a mentally healthy workplace – why it matters
(Saturday AM) – Healthy workplaces promote mental health and wellbeing as they are positive and productive, and get the best out of everyone. The well-being of your team members is closely linked to business success – when you have a happy and healthy team, your business performs better. Join us for this important panel discussion around why investing in creating a more mentally healthy workplace provides a positive ROI and is beneficial to everyone.
14. The case for change – why biosimilars make sense
(Saturday AM) – Given the direction of pharmaceutical drug development, I suggest this is the most important session at APP2018. Special guest speaker from the UK Dr Paul Cornes, Oncologist will describe the rapidly changing management options for cancer therapies, and how this impacts on choice of treatment options. A terrific speaker who you will inspire pharmacists on the key role they will play with biologics and biosimilars.
15. Ann Dalton Address: From tokenism to leadership – women in decision making roles
(Saturday AM) – Diversity covers a broad range of segments – gender, ethnicity, sexuality and so on. Male dominant boards and committees is a universal phenomenon. As an industry how do we move to ensure that boards and committees more equitably represent the audience they serve? Join our panel as they discuss these themes and issues.
16. Pharmacy Guild 90th Anniversary: The Great Debate
(Saturday PM) – To mark the 90th anniversary of the Pharmacy Guild – to celebrate the achievements of the past, while also looking forward to the challenges and opportunities in the future – this session will feature a university-style debate on the proposition: “Things were better in the old days”. This will be a fun debate!
17. Starting a clinical consulting practice in your pharmacy – how to contract with medical providers and payors
(Saturday PM) – US pharmacist Donnie Calhoun is the CEO & Executive Vice President, American College of Apothecaries. Pharmacy practice around the world is changing as patients are seeking out new ways to stay well. In the United States, pharmacies are undergoing a transformation from dispensers to health care providers. A must attend session!
18. APP Street Party
(Saturday PM) – The social highlight of the conference, the APP Street Party will be held at The Star Gold Coast (formerly Jupiters Gold Coast). The ‘Cirque Noir’ theme promises guests a glimpse into the dark side of cirque with entertainment to suit all tastes and ages – from fire dancers to fortune tellers, body contortionists and much, much more. This year we are thrilled to announce Australian alternative rock group Regurgitator as the headline act for the Street Party. Regurgitator will rock the main arena with well-known hits ‘Polyester Girl’, ‘Black Bugs’ and ‘My Friend Robot’. For guests wanting a more relaxed experience, the marquee will feature a chill out lounge with live covers band plus interactive photo booths to capture the nights’ memories.
19. The Pharmacy Guild of Australia – working toward 2025
(Sunday AM) – This session will explore a broad range of initiatives and issues facing community pharmacy as we set our sights toward 2025. Covering the pharmacy economy, change management, business trends and various programs that can support you and your pharmacy, I recommend this session if you want to build a successful business plan for the pharmacy.
20. The Customer Experience Index
(Sunday AM) – The Customer Experience Index (Sunday AM) This key session is part of the Management and Operations Customer Service Stream on the Sunday of APP. I recommend one of your pharmacy team attend this stream and another staff member attend the ‘Pharmacy in 2025 stream’. In this specific session they will discuss what are your customers saying about your pharmacy? Do you know what customers are saying about your pharmacy? The Customer Experience Index (CEI) is a business enhancement tool launched by the Guild which allows you to look at your business through the eyes of your customer.
Click here to read part one of the article