‘A new level of retail convenience.’

Chemist Warehouse launches fast delivery service with Sherpa, promising delivery to Australian customers in less than two hours by leveraging its network of retail outlets

Technology company Sherpa has announced the online integration of its delivery service with the Chemist Warehouse Kentico e-commerce platform, from today (Tuesday 1 December).

Sherpa provides an Uber-like service that connects users to a network of crowdsourced courier drivers who operate as independent contractors.

Its partnership with Chemist Warehouse was announced in March this year, while a soft rollout of the service reportedly occurred in recent months.

Online orders placed via the Chemist Warehouse website can now be delivered from any Chemist Warehouse outlet directly to a customer’s home or place of business in less than two hours, which Sherpa says is the fastest delivery in Australia.

The two-hour delivery service will be offered to most Chemist Warehouse online shoppers subject to their location and the availability of their desired product at their local Chemist Warehouse store. However it is expected the service will soon be available to all customers of Chemist Warehouse stores.

Prescription medication is not available for ultra-fast delivery via the service at this stage, although there may be plans to include them down the track.

Sherpa says the scalability of its crowdsourced driver model is giving retailers like Chemist Warehouse unprecedented flexibility by leveraging its vast retail network of stores to act as “mini-warehouses”, bridging the gap between the ease of online shopping with the convenience of home delivery.

“The launch of the Chemist Warehouse Online Home Delivery Service is a great step forward in achieving a new level of retail convenience,” said Duncan Brett, new CEO of Sherpa.

“Chemist Warehouse online customers can now place orders for retail pharmacy products, and get them delivered in less than two hours via a few clicks on their phones or computers. It re-defines the retail experience and customer convenience.”

Mr Brett said that with rapidly evolving new social norms such as social distancing increasingly reshaping the future of retail, accommodating customer expectations now means home delivery is now considered a basic necessity of business and competition.

“For retailers to embrace what the future could look like, having a home delivery fulfilment service is mandatory to remain futureproof,” he said.

A spokesperson for CW Retail, parent group for the Chemist Warehouse network, said: “We are always working to strengthen and adapt our business.

“Re-defining the customer service expectation of convenience was a starting point that easily led us to integrating Sherpa’s home delivery app into our enhanced online ordering platform. We are now delivering the ultimate retail experience.”

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