Discount Drug Stores has opened its first store in the ACT and plans to roll out more stores around the nation.
Now in their 15th year of operation Discount Drug Stores continues to achieve strong growth, with their eyes set on reaching 150 stores by the end of the year.
Discount Drug Stores General Manager Douglas Kuskopf-Dallas says he believes the expansion is a reflection of the brand’s competitive service offering and strong focus on professional services.
“Our brand recognition, marketing investment, and buying power have allowed us to achieve year-on-year growth in our dollar GP, despite PBS reforms and against a market trend of decline,” Kuskopf-Dallas says.
“This, combined with our other business support services, allows our franchisees to spend less time in the books and more time with their customers.”
Owner of Tuggeranong Discount Drug Store in ACT, Nathan Ledger, says he was attracted to the franchise to expand and enhance their service offering to the local community.
“We could see that all the other discount models paid no attention to professional services. Discount Drug Stores offers the low price structure, but also excellent professional services. It’s really the best of both worlds,” Ledger says.
Kuskopf-Dallas says the brand will continue to invest in and expand its professional services offering.
“With the recent PBS reforms putting more focus onto professional services, we will continue to help our pharmacists find new ways to spend more time with our customers,” he says.
“We’ve also invested in a partnership with Next Level, which offers dispensary workflow training and innovations, to enable our pharmacists to spend more time on the shop floor. We’re also one of a handful of true retail pharmacy brands who are comprehensively marketing our services to consumers, which is a distinct difference to the many banner groups you see today.
“We have experienced significant success nationally, with particularly strong growth in store numbers in Queensland and New South Wales, and are proud to have built a strong presence in nearly every regional and metropolitan town,” says Kuskopf-Dallas. “This is what we now want to replicate across Australia.”