“We have had a problem that could be prevented in future.
To communicate dispensing material securely online needs certificates that expire in five years. Mine expired without warning so I lost all Medicare processing.
“Didn’t you get your update in May?”
“Then you’ll need to re-apply for a new one, it takes most of a week to process, expect a Registered Mail with the CD-ROM.”
A ‘Confirm that you have received your renewal’ message is good practice; please make it happen.”
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