Medicines with your order

Credit: Franklin Heijnen/Wikimedia Commons.

Uber Eats and petrol station giant team up to provide home delivery medicines

Uber Eats has teamed up with petrol company Ampol, formerly Caltex Australia, to deliver over-the-counter (OTC) pharmaceuticals from its petrol stations.

The service, which cbegins from Monday 5 August, is available in the Caltex Foodary shop on the Uber Eats app.

It will allow consumers to order over-the-counter pharmaceutical products, such as Panadol, Nurofen, Zyrtec, Codral and Advil, available for delivery from Caltex stores across Australia – except in NSW – and have them delivered in under 30 minutes on average.

The service, which is limited to two items per order to those 18 or older, is not available in NSW where it is prevented by legislation.

The service, intended to resonate with people staying at home during the pandemic, is “a natural extension” of the company’s capability to deliver more convenience to consumers, said Joanne Taylor, Ampol’s executive general manager for convenience retailing.

“The successful launch of our delivery range in 2019 has demonstrated how we use our national retail network to serve customers in new ways, making life easier and supporting easy access to fresh food and other essentials when our customers most need it,” she said.

“As we work through the last month of winter, and in the new retail normal of increased hygiene and reduced human touch points following the onset of COVID-19, we know this new essential pharmaceuticals delivery range will resonate with Australians looking  to safely access the right products to help them or their loved ones feel better and get back on their feet without needing to leave home.” 

Uber’s Head of Markets for Australia and New Zealand, Lucas Groeneveld, said the new pharmaceutical category is an example of Uber’s commitment to providing Australians with what they need, at their fingertips.

“Whether it’s parents needing Panadol late at night, providing a service for those less mobile, or making it easier for people to self-isolate without forgoing access to important health items, this new offering will make life easier for hundreds of thousands of Australians,” he said.

Customers can access the new pharmaceutical range at hundreds of participating locations across the country, excluding New South Wales.

Users need to download the Uber Eats app, search ‘Caltex’ or ‘Foodary’, order the items and receive contactless delivery, with delivery partners able to provide hand-off at a distance.

According to data from Roy Morgan Research, UberEATS is now used by 11.5% of Australians including over 1-in-5 in Generation Z.




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  1. Greg Kyle

    Someone has to say it: Is this the new UbeRx?

    Seriously, though, I have some major QUM concerns. Yes there will be the 2 item limit, but how many orders can be placed (and delivered) in what timeframe – however, this is no different to going to multiple pharmacies and getting a (larger) box at each (or multiples!).

    My other concern is the paragraph attributing “example of Uber’s commitment to providing Australians with what they need, at their fingertips” to Uber’s Head of Markets for Australia and New Zealand. This is commoditising medicines … but then again, a fair few pharmacies have already done this … so why would we be surprised…

    Sigh … as I’ve said many times, pharmacy is its own worst enemy. Pharmacies (and by definition pharmacists) do these things and then complain when someone else does them…

    • Paul Sapardanis

      Absolutely agree Greg. We need to stop delivery services of medicines with same passion we took to stopping the 2 month supply issue.

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