Uber Eats and petrol station giant team up to provide home delivery medicines
Uber Eats has teamed up with petrol company Ampol, formerly Caltex Australia, to deliver over-the-counter (OTC) pharmaceuticals from its petrol stations.
The service, which cbegins from Monday 5 August, is available in the Caltex Foodary shop on the Uber Eats app.
It will allow consumers to order over-the-counter pharmaceutical products, such as Panadol, Nurofen, Zyrtec, Codral and Advil, available for delivery from Caltex stores across Australia – except in NSW – and have them delivered in under 30 minutes on average.
The service, which is limited to two items per order to those 18 or older, is not available in NSW where it is prevented by legislation.
The service, intended to resonate with people staying at home during the pandemic, is “a natural extension” of the company’s capability to deliver more convenience to consumers, said Joanne Taylor, Ampol’s executive general manager for convenience retailing.
“The successful launch of our delivery range in 2019 has demonstrated how we use our national retail network to serve customers in new ways, making life easier and supporting easy access to fresh food and other essentials when our customers most need it,” she said.
“As we work through the last month of winter, and in the new retail normal of increased hygiene and reduced human touch points following the onset of COVID-19, we know this new essential pharmaceuticals delivery range will resonate with Australians looking to safely access the right products to help them or their loved ones feel better and get back on their feet without needing to leave home.”
Uber’s Head of Markets for Australia and New Zealand, Lucas Groeneveld, said the new pharmaceutical category is an example of Uber’s commitment to providing Australians with what they need, at their fingertips.
“Whether it’s parents needing Panadol late at night, providing a service for those less mobile, or making it easier for people to self-isolate without forgoing access to important health items, this new offering will make life easier for hundreds of thousands of Australians,” he said.
Customers can access the new pharmaceutical range at hundreds of participating locations across the country, excluding New South Wales.
Users need to download the Uber Eats app, search ‘Caltex’ or ‘Foodary’, order the items and receive contactless delivery, with delivery partners able to provide hand-off at a distance.
According to data from Roy Morgan Research, UberEATS is now used by 11.5% of Australians including over 1-in-5 in Generation Z.