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MedAdvisor announces facilitation of home delivery, remote script ordering from GPs, two-way messaging with patients, and pre-ordering and online payment of medications

MedAdvisor has announced a range of measures that it hopes will boost remote dispensing and online management of prescriptions during the COVID-19 crisis.

The organisation announced on Tuesday that it will facilitate home delivery following the Federal Government’s announcement that it will fund this for pharmacies to ensure medicines supply for isolated people.

“MedAdvisor has launched functionality so patients can now pay and request delivery from many pharmacies, removing the need to leave their home,” it said in a shareholder update.

“We will be actively working with pharmacies over the coming weeks to activate this functionality.

“In addition, MedAdvisor has previously announced a partnership with Kings to allow pharmacies to provide additional capacity to deliver to consumers on the same day as the item is ordered. This functionality is anticipated to go live early April in certain target areas before a national rollout.”

MedAdvisor is offering pharmacies a significant temporary discount to their monthly subscription costs.

The app also offers free instant activation messages to all contactable patients, in order to reduce the burden on pharmacists in store, facilitate ‘from-home’ medication ordering and enable digital communications to their patients.

The company’s customers, which comprise 60% of Australian pharmacies, are able to have two-way messaging with their patients free of charge through the MedAdvisor App and partner apps (TerryWhite Chemmart, Amcal and Discount Drug Store).

MedAdvisor adds that it is facilitating the pre-ordering and payment of medications in advance in order to streamline pharmacy workflow and manage pharmacy stock.

It will enable pharmacies to receive and seamlessly process medication delivery requests from patients when they order through the MedAdvisor App, to reduce the need for vulnerable patients to leave home.

For pharmacies that are not current customers, MedAdvisor will provide an initial two months of free access to its platform, PlusOne, to enable digital communications and ‘from-home’ patient ordering.

“Recommendations regarding social distancing and presence in crowded locations are ever changing, but the clear indication is that they are becoming more restrictive to allow our health system the time it needs to be able to try to cope with the COVID-19 pandemic,” says MedAdvisor CEO Robert Read.

“For patients in need of chronic medication and for pharmacists supporting their local communities, there is little choice but to find a way to deal with an increasingly stressed system,” he says.

“MedAdvisor is uniquely placed to facilitate remote medicines management, a timely example of the enormous value that digital tools play in the health system.”

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