Pharmacist phone intervention improves compliance: study

A new study has found that a pharmacist-led telephone intervention can improve medicines compliance.

The report, published in BMJ Quality and Safety, aimed to test the effectiveness of a tailored, centralised advice service led by pharmacists.

The UK researchers conducted a parallel group randomised controlled trial, including mail-order pharmacy patients who had been prescribed at least one oral medication for type 2 diabetes and/or lipid regulation.

The intervention group then received two tailored telephone consultations with a pharmacist, four to six weeks apart, as well as a written summary of the discussion and a medicines reminder chart.

“The primary outcome was self-reported adherence to medication at six-month follow-up, collected via a postal questionnaire, analysed using generalised estimating equations,” the researchers say.

“Secondary outcomes included prescription refill adherence, lipid and glycaemic control and patient satisfaction.”

The study concluded that the intervention could “significantly” improve compliance in patients with long-term conditions.

The researchers say further work will be needed to confirm a trend towards improved clinical outcome.

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