From 1 Feb, the Pharmacy Programs Administrator commenced operations administering, processing and paying claims associated with the 23 community pharmacy programs funded under the Sixth Community Pharmacy Agreement
The new Pharmacy Programs Administrator website, Registration and Claiming Portal, and Support Centre are now accessible (from 9am, Friday 1 February 2019).
Pharmacists can click here to view the welcome video of the Pharmacy Programs Administrator, which is also available at the ‘Transition’ section of their new website.
The website and the Portal are at www.ppaonline.com.au. The website contains information about the 23 Community Pharmacy Programs funded under 6CPA and instructions on how to submit claims and use the new Portal.
The Support Centre is available to answer any questions and resolve any issues about the Community Pharmacy Programs, including providing support to access and claim via the Portal.
The Centre can be called on 1800 951 285 (9am to 8pm Eastern Time) or contacted via e-mail at email@example.com.
From today all new claims associated with the 6CPA Programs must be submitted via the new Portal.
A user account has been created in the new Portal for all Program users previously registered with the Pharmacy Guild. These pre-existing users will receive a ‘welcome’ e-mail from the Pharmacy Programs Administrator today providing information about logging in to the new Portal for the first time.
The new Portal has been designed to facilitate prompt payment. For most major Programs, the Portal will check and validate claims in real-time. This means these claims will be approved immediately, and payments made within 3 business days of submission.
These fast-tracked payment arrangements are in place for Dose Administration Aids, MedsCheck and Diabetes MedsCheck, Staged Supply, Home Medicines Reviews and Quality Use of Medicines and will be extended to other Programs over time.
Chay Boss-Walker, Director of the Pharmacy Programs Administrator, today said, “Today’s launch represents the culmination of three months’ intensive work by our team since we were announced as the successful tenderer on 30 October 2018”.
“It’s been a challenge to develop all the necessary systems and processes within this time period and we’re pleased that we’ve reached this important milestone.
“We’ve worked closely with pharmacists to build an entirely new and streamlined Registration and Claiming Portal and to train our Support Centre team.
“And our development work doesn’t stop today—we’ll be drawing on feedback and input from pharmacies and other stakeholders to continuously improve users’ claiming experience.
“We’re grateful for the goodwill and words of encouragement that have been extended to us by pharmacies, pharmacists and other stakeholders that have contacted us over the past three months.
“We also thank everyone for their support as we work through any emerging implementation issues, and confirm our commitment to providing a streamlined and responsive service.”