A survey of PSA members has shown that the vast majority are satisfied or extremely satisfied with many aspects of their membership of PSA, in particular the provision of the Society’s continuing professional development programs and learning resources.
The survey, conducted in August and completed by more than 1,500 pharmacists, showed that 97% of respondents rated the provision of CPD and learning resources as an important or critical function of PSA. In total, 91% of members indicated they were satisfied or extremely satisfied with PSA’s delivery of CPD.
PSA CEO Dr Lance Emerson says the results demonstrate that PSA’s aim of delivering the highest-quality CPD in Australia is recognised by members.
He says the survey also shows that 76% of respondents believe membership of PSA is important or critical to being a successful pharmacist.
“The survey was conducted to gain feedback from members on the range of strategic activities undertaken by PSA in order to better understand what is important to our members, how they think PSA performs and what they think about the various services provided,” Dr Emerson says.
“After CPD, 96% of members indicated that keeping members informed and up to date with developments in the profession are important, and 89% indicated that they are satisfied or extremely satisfied that PSA does this effectively.
“The third most important service mentioned by members was the development and maintenance of professional standards and guidelines with a 95% rating.
“The survey also showed other important benefits of belonging to PSA are access to information about the profession and the PSA standards and guidelines.
“Again, members rate PSA’s performance of these function highly, with 89% and 88% of members respectively indicating that they are satisfied that PSA performs these functions effectively.
“Members are also relatively satisfied with the quality, relevance and frequency of PSA communications.”
In highlighting the positive survey results, Dr Emerson pointed out that more can always be done to improve PSA’s member offer.
“We will always strive to constantly review and improve services for members to deliver the highest-quality education in Australia, keep them informed and maintain our role in standards and guidelines setting,” he says.
PSA members strongly encouraged PSA to do more about issues they are most concerned about, stating that inadequate remuneration, increasing competition from discounters and oversupply of qualified pharmacy professionals were very important to them.
“The PSA Board and management are listening to PSA members concerns and doing something about them.
“We are already addressing some of these areas through our Health Destination Pharmacy, career pathways and pharmacists in GP clinics programs.
“Following this survey we will further develop opportunities for members to expand their remuneration and career options – stay tuned for some announcements in the near future,” Dr Emerson says.