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Which state has the highest, or lowest, percentage of AHPRA notifications for pharmacists?

The most recent data snapshot released by the Pharmacy Board of Australia has revealed more detail about the notifications made about pharmacists during the 2018/19 financial year.

in total there were 718 notifications about pharmacists received by AHPRA during this period (1 July 2018- 30 June 2019). This was down from 763 during the previous 12 month period. 

The state with the highest percentage of the profession experiencing reports was New South Wales, where 2.6% of pharmacists experienced a notification during the year.

The Northern Territory was the next highest state or territory with 2.2% reported, followed by Queensland  at 1.7 per cent.

Tasmania, Victoria and South Australia all reported 1.4% pharmacist notifications, followed by South Australia at 1.3%, and the ACT experiencing the lowest percentage – 0.8% notifications.   

NSW cases are reported to the Health Professionals Councils Authority (HPCA) which shares information with AHPRA. In Queensland cases are reported to the Office of the Health Ombudsman (OHO), which also works closely with AHPRA.

Over half of the 453 notifications that were closed by the Pharmacy Board during the year 2018/19 resulted in no further action being taken (235).

Of the remainder, 119 resulted in a caution, 45 saw the imposing of conditions, 7 pharmacists accepted an undertaking and 13 were reprimanded.

There were seven cases which resulted in the most serious outcomes, with 5 pharmacists having their registration suspended, and 2 cancelled. 

Click here for more statistics from the Pharmacy Board. 

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1 Comment

  1. daryll knowles

    While these figures are interesting they only tell half of the story. We are in desperate need of further investigation as to why NSW has 2.5 times more complaints than Victoria and Queensland.
    Using percentages is very unfair to smaller states. NT makes second place with a whopping 4 complaints. Numbers of complaints not percentages clog the arteries of the regulators..
    Which groups are making these notifications? I find it hard to believe that NSW pharmacists are 1.5 times more likely to offend than other states. Are patients in NSW 1.5 times more likely to complain against their pharmacists? I doubt it very much. Would fellow pharmacists in NSW be 1.5 times more likely to dob in their colleagues in NSW? Don’t think so.
    So who is making all of these complaints in NSW ? Which by the way over 50% are dismissed with no further action required and less than 3% requiring more than a warning or reprimand according the the PBA.
    These vexatious litigants are not only putting huge stress on innocent pharmacists and even ruining the career of good pharmacists but remain faceless even as a group. Not only do these trigger happy complainants put pressure on pharmacists but they clog the regulatory apparartus with, (according to the PBA) , 50% unnecessary attacks. NSW is a prime example of a Council straining under the weight of complaints. We who practice in NSW all know who these people are but it would be a brave Reporter to do a deep dive into the politics.

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