Symbion’s Engage wins SMART award

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Symbion’s Engage program has been awarded the 2017 SMART Supply Chain and Logistics Award for Excellence in Procurement

The SMART Awards, which recognise excellence in supply chain and logistics by Australasian based companies and organisations, were presented at the SMART Conference held in Sydney.

The conference and awards are convened by the Australasian Supply Chain Institute, the premier professional supply chain body.

Symbion General Manager Supply Chain Terry Hayes acknowledged the contribution of staff, both past and present in developing the world-class supply chain collaboration program.

“Engage started as a simple scorecard aimed at improving supplier performance, however it has become much more than that,” Mr Hayes said.

“It is now a dynamic, customer centric, end to end supply chain collaboration program that delivers continuous improvement, mutual benefits and improved plans for all stakeholders.”

The 2017 SMART Awards were judged and awarded by a panel of subject matter experts with significant experience across a vast array of industries.

Key criteria for the awards included quality of submissions, benefits to organisation and industry, demonstration of innovation and adoption of leading industry practices, integration with business objectives and stakeholder engagement. For the Excellence in Procurement Award the judges looked for superiority in negotiation, outsourcing, service agreements, contract performance management and reporting.

The SMART Award judges commented that, “The winning Symbion nomination was an innovative collaboration that aimed at developing value-adding relationships rather than transactional relationships with the supply chain.”

“The initiative embedded continuous improvement methodologies in supplier relationships through agreed and shared KPIs, structured collaboration and performance tracking.

“This helped deliver ‘affordable’ high service levels including on-time deliveries and lowering damage rates. The program now has 120 participating suppliers representing 96% of sales. The framework enables regular learning and education opportunities regarding key business drivers, challenges and strategies.”

Symbion Executive General Manager Pharmacy Brett Barons said, “Symbion Engage is an important part of our business strategy with our focus on building a world class supply chain. Symbion suppliers form an integral part of that network, which is ultimately aimed at meeting the needs of our customers.”

“I would like to acknowledge the input in support of our SMART Award nomination, of supplier partners: Reckitt Benckiser, AstraZeneca and Swisse. They are wonderful examples of how close collaboration can deliver improved business outcomes across the supply chain.”

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