‘Uber’ for pharmacy delivery services expedited


MedAdvisor has fast-tracked support for pharmacies to offer home delivery, allowing patients to order, pay and request transport of medicines, with a metro partner in the works

Australian digital medication management company MedAdvisor has announced it is fast-tracking the roll-out of the initial phase of its delivery service.

The expedited first phase of the service, launched on Thursday, will allow patients to order, pay and request delivery of their medication all from within the MedAdvisor app, supporting pharmacies to offer home delivery.

The company’s customers comprise 60% of Australian pharmacies including TerryWhite Chemmart and Amcal. Meanwhile over 30% its app users are over 60 years old and may be at higher risk if they were to contract COVID-19. Therefore providing a full remote medicines toolkit is critical, says MedAdvisor.

As part of the COVID-19 package announced on 10 March, the Federal Government pledged $25 million to deliver much-needed medications to those at risk in the community, at $5 per delivery to participating pharmacies.

MedAdvisor says its software will also facilitate the pharmacy’s ability to claim this funding for delivery services.

Meanwhile the second phase of its program will see MedAdvisor’s third-party delivery provider Kings Transport fulfilling delivery requests in metro areas by mid-April. This capability is currently part of a pilot program in Brisbane and is scheduled to be rolled out across all other metro regions within the next three weeks.

All products, including prescription, OTC, front of shop and NDSS, can be ordered for same-day delivery, with pharmacies having discretion over certain medication which they may deem unsuitable or delivery. Temporary measures are in place to provide no-contact delivery to avoid unnecessary contact with vulnerable patients.

A survey conducted by MedAdvisor showed approximately 82% of pharmacies already do their own version of delivery.

Over the past two weeks, the company has seen 2500 pharmacies (approximately 75% of their engaged pharmacies) activate pay-in-advance functionality, allowing patients to pay for their order in the app. This is the precursor for home delivery, says the company.

The rate of new user activations on the MedAdvisor platform has also increased during the COVID-19 pandemic, it says.

By fast-tracking the launch of the delivery service, MedAdvisor says it is helping to relieve pressure on pharmacists who are struggling at the front line of this crisis, further protecting patients from unnecessary exposure, and providing ongoing access to critical medications.

“MedAdvisor is playing a critical role in remote medicines management in Australia during this health crisis,” says CEO Robert Read.

“Our tools allow patients to track, manage and order their medications whilst at home. Now with the ability to pay in advance and request delivery from your pharmacy it can streamline the workflow for community pharmacies when managing patients remotely.

“Allowing free digital communications will deepen vital relationships between patients and their regular pharmacist despite them not being physically in store.”

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