In our latest podcast, pharmacists explain how and when you need to be assertive, the importance of respectful listening and picking the right language and tone to use
In this episode, host Carlene McMaugh speaks to a number of leading on how they have overcome the profession’s seemingly natural reticence and become assertive when needed in their dealings with patients and other health professionals.
What is language and tone you should use? How do you balance the need to be assertive against people’s level of health literacy? What’;s the difference in the attitude between GPs and pharmacists?
Among those in this podcast are Peter Crothers, Rachel Dienaar, Aman Javanmard, Leila Javanmard, Liam Murphy and Karalyn Huxhagen.
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