complaints
Health practitioner ombudsman highlights increase in approaches
Health ombudsman reveals that only a fraction of complaints made to it concern pharmacists – but one in 20 of the queries it couldn’t address were medicine-related The office of …
World news wrapup: 19 October 2023
Rite-Aid files for bankruptcy protection; NZ co-pay abolition sees patients return to independents; FIP statement on Israel-Gaza New York, US: Pharmacy chain Rite Aid, beset by difficult trading conditions, consequences …
Vax obligations drive rise in complaints
The Ombudsman received a “record” number of complaints about the regulation of health practitioners over the past year, but how many related to pharmacy? This past financial year the office …
‘Do not be afraid to exercise your independent professional judgment.’
PRU director warns that pharmacists are being targeted by criminal networks for high-risk medications, with the council continuing to receive complaints Criminal networks are targeting pharmacists to obtain high-risk medicines …
Why did pharmacy complaints spike?
A jump in complaints about NSW pharmacists was driven not by a growth in professional misconduct, but in Health Ministry activity The Review of the Health Care Complaints Commission 2019-20 …
Over half of all complaints against pharmacists are about this one thing
What is the most common type of complaint against pharmacists? And who is most likely to lodge a notification? Ahpra reveals all in latest annual report Ahpra has released its …
Spike in complaints, regulatory action
Pharmacists have been on the receiving end of an increasing number of complaints, and even calls to police over medication supply, says this professional officer There has been an increase …
Men, and those aged 36-45 at higher risk of complaint
Fewer than 1% of pharmacists accounted for nearly a third of all complaints in Australia, according to new research A review of data on all pharmacists registered to practise in …
Serious complaints withdrawn
Eight complaints against a former compounding pharmacist have been dropped by the HCCC, but only after he promised to “never again” seek registration in the future The HCCC has withdrawn …
The week in review
It’s been a busy and varied week in pharmacy, with opportunities to think about new ways to address existing issues, plus movement on opioids and concern about price gouging We …
The most common complaints
A new analysis has looked at the most common complaints against five different health professions: including pharmacists An author team, led by Professor Merrilyn Walton from the University of Sydney, …
‘The intent of the complaint is to cause harm or distress.’
What is a vexatious complaint, who makes them and what should pharmacists do if they’re on the receiving end? Notifications against health practitioners including pharmacists are rising, and some of …