dispensary
Improving your patient engagement and experience
Transformational vs transactional : how would your customers describe their visit to your pharmacy? Glenn Guilfoyle and Marta Stybowski break down the steps to ensuring a better patient experience One …
Steering an uncharted course for pharmacy
Lisa Nguyen stepped into uncharted territory when she founded Australia’s first cannabis-specialised dispensary. She talks about what drew her to specialise in this area, and the hot topics It’s one …
A good car is more than a good engine
The dispensary is the engine that drives the majority of pharmacy business, so how well oiled is your dispensary, asks Glenn Guilfoyle The dispensary is the engine that drives 70-80% …
Pharmacy’s COVID ‘high tide’
What will be revealed in pharmacy when the tide finally goes out after the pandemic storm? How should owners react to the changed situation? For many pharmacies, the windfall of …
The long and winding road
How can pharmacy find its ‘Picasso moment’ and break through its constraints to find a pathway that benefits patients, pharmacists and pharmacies? In the 1960s and the 1970s, The Beatles …
Do you know how your dispensary is performing?
Despite advances in other new professional services and pharmacy departments, the dispensary remains the engine room of community pharmacy. According to Pharmacy Connect Conference Convenor, Kos Sclavos AM, it is …
Freeing the pharmacist, it’s a question of trust
Is there a way to turn off the dispensary vortex vacuum? Glenn Guilfoyle thinks so “Mary” (a pseudonym ) is employed as a “forward” pharmacist at Upper Utopia West Pharmacy …
Applying production-line philosophy to pharmacy?
How assembly line theory can help maximise efficiency and effectiveness in community pharmacy, by Glenn Guilfoyle Readers of the trade press over recent months will have had opportunity to digest the …
Does a pharmacist serve patients or customers?
What AJP readers said about the tribunal ruling A few days ago AJP covered a tribunal ruling that found one particular pharmacy at least may not be primarily a health care …
Incorrect disposal
Problems with S8 disposal processes and dispensary workloads highlighted by regulators The Victorian Pharmacy Authority says its inspections have revealed that while the number of total dispensary staff in pharmacies …
One of the four pillars
Minister tells AMA that pharmacy is crucial to Australia’s health care and that dispensary reform is key Pharmacy sits as one of the four pillars of healthcare, Federal Health Minister …
Think about space and design in your pharmacy
Failing to do so will lose your business customers, says expert Pharmacy owners are not maximising the design of the work environment, Willach Australia’s managing director John Koot told delegates …