Dealing with pharmacy’s ‘Bermuda Triangle’
Pharmacy owners must make sure that their space investment works well, but are they stocking the right categories to maximise their returns? Bermuda is a British overseas territory in the …
A privilege, not a right
Community pharmacy has enjoyed many privileges in Australia, but has that led to some within the profession taking them for granted, and missing out on a golden opportunity to expand …
Hunting for unicorns
It’s the great quest of modern pharmacy, finding the pharmacist who is comfortable with, and enjoys, front-of-practice encounters. Do they exist? People have been hunting unicorns for millennia. The first …
Fuelling loyalty
Customer loyalty is a holy grail of retail business. Can it be garnered through a program? Or does it require an understanding of your patients and their needs, and an …
The high road, or the low road?
The current community pharmacy agreement negotiations promise to be a unique journey. And owners need to build some roads of their own rather than just rely on the CPA According …
Holding the reigns
You need to learn to delegate, and not abdicate, responsibility when running a successful pharmacy As rumours began to swirl about the relationship between American divorcee Wallis Simpson, and King …
Getting to zero
In a difficult financial climate, following a ‘winter downshift’ and with 60-day dispensing kicking off, the challenge is immense for pharmacies to achieve growth in 2023/24. But it can be …
Finding your ‘banana skin’
You need to identify your potential business ‘banana skin’ if you don’t want to fail in the 60-day dispensing era In 1907, Anna H Sturla was in New York boarding …
Pharmacy Whac-A-Mole
60-day dispensing promises to present pharmacies with multiple issues. They will need a comprehensive plan to confront them Kazuo Yamada hunched over his desk as he concentrated hard on his …
The dragon and the bubble
The pandemic profit bubble may have burst, but pharmacy’s now widely accepted role as a highly valued interface in the health system should provide more incentive than ever to push …
Pharmacy’s ‘date that will live in infamy’
The federal government revealed its plan for 60-day dispensing on 26 April, a watershed moment for community pharmacy. What does it mean? And how can we respond? On the 8th …
Finding ‘the King’
There are many so-called kings we encounter in our lives, but in business, there is only one king. Bruce Annabel and Mal Scrymgeour explain the best and worst ‘king hits’ …