risk management
Wrong patient errors: what they are and how to avoid them
PDL professional officers define the types of ‘wrong patient’ error, discuss real in-pharmacy scenarios and share risk management strategies 15 April 2025 | 7.00-8.00PM AEST What are some common ways …
Be aware or beware of ‘wrong patient’ errors
This article aims to raise awareness and provide strategies to prevent the administration of medication to the wrong person. By Amy Minion BPharm MBA, Professional Development Pharmacist, PDL Learning objectives …
Dealing with aggression in pharmacy
By helping to understand the nature of a person’s behaviour, this article, together with the accompanying CLASHED Action Plan, aims to provide measures to help pharmacists manage and mitigate aggressive …
Holding your head up high: restoring professional confidence after experiencing an incident
Normalising the process of healthcare mistakes and acknowledging that it may feel uncomfortable and hard, is a way in which a pharmacist can take back control of the situation. By …
Medicolegal incidents in pharmacy: managing associated psychosocial hazards
A community pharmacist and a PDL professional officer discuss how to minimise psychosocial hazards created by medicolegal incidents in pharmacy, in a webinar moderated by PSS president Curtis Ruhnau. What …
PDL reflective practice activity
Experience, reflect and plan: exploring the ‘what, why and how’ of reflective practice, and what it can mean for pharmacists Good reflective practice expands and consolidates knowledge, skills, approaches, and …
Watch: the PDL Guide to Medicines by Injection – a risk management perspective
PDL officers discuss key considerations for administration of medicines by injection and share useful new tools and resources What are some of the most common incidents around vaccination or administering …
The importance and skill of saying no
When a pharmacist is unable to fulfil a patient’s request for a particular medicine or service based on their professional opinion and legal and ethical obligations, it is important that …
WATCH: Risk management processes in pharmacy—compounding and beyond
PDL officers and the MEDISCA CPD coordinator and compounding pharmacist answer your questions on risk management processes in pharmacy During this webinar, Patricia Ullmann from MEDISCA is joined by Gary …
Risk management processes in pharmacy: compounding and beyond
The webinar aims to make pharmacist practitioners aware of the risks involved in delivering a compounding service, or a service where similar risks are inherent. Issues compounding pharmacists may encounter …
Look before you leap! A risk management guide to introducing a new pharmacy service
Pharmacists must ensure that any service offered by their pharmacy is provided in a manner that ensures patient safety. In this article, PDL’s professional officers provide a checklist of things …
Looking after yourself ‘not a luxury but a necessity’: PDL officers
PDL Professional Officers Naomi Lim and Jess Hadley talk early career pharmacy, PDL member support in expanded scope of practice, and how to deal with overwhelm Naomi and Jess stop …