The importance and skill of saying no

When a pharmacist is unable to fulfil a patient’s request for a particular medicine or service based on their professional opinion and legal and ethical obligations, it is important that they are able to effectively communicate and assert boundaries. At times, this can include saying no. By Jack Janetzki PhD, BPharm(Hons), GradCertPharmPractInt, MPS-AACPA, PDL Local

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