AJP chats with… Winner POTY Business Management, Friendlies Pharmacy

David Williams, co-proprietor of Friendlies Pharmacy in Busselton, WA, talks to Miranda at AJP about how the pharmacy adapted its model when it realised the impact large supermarket chains were having on its shopping centre.

The pharmacy remodelled the store layout to improve efficiencies. It also divided the staff into teams for aged care, health services, dispensary pharmacists and front of shop staff.

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