Dealing with pharmacy’s ‘Bermuda Triangle’
Pharmacy owners must make sure that their space investment works well, but are they stocking the right categories to maximise their returns? Bermuda is a British overseas territory in the …
A privilege, not a right
Community pharmacy has enjoyed many privileges in Australia, but has that led to some within the profession taking them for granted, and missing out on a golden opportunity to expand …
The banner situation
What impact have the events of recent years had on the way pharmacies should choose which franchise they join? The SARS-CoV-2 years, particularly 2021/22 floated almost every pharmacy boat including …
Hunting for unicorns
It’s the great quest of modern pharmacy, finding the pharmacist who is comfortable with, and enjoys, front-of-practice encounters. Do they exist? People have been hunting unicorns for millennia. The first …
Fuelling loyalty
Customer loyalty is a holy grail of retail business. Can it be garnered through a program? Or does it require an understanding of your patients and their needs, and an …
The high road, or the low road?
The current community pharmacy agreement negotiations promise to be a unique journey. And owners need to build some roads of their own rather than just rely on the CPA According …
Holding the reigns
You need to learn to delegate, and not abdicate, responsibility when running a successful pharmacy As rumours began to swirl about the relationship between American divorcee Wallis Simpson, and King …
Getting to zero
In a difficult financial climate, following a ‘winter downshift’ and with 60-day dispensing kicking off, the challenge is immense for pharmacies to achieve growth in 2023/24. But it can be …