Attitudes define your altitude
Thinking differently can be the key to growing and enhancing your business, and the 8CPA has given pharmacy owners the chance to do that The Kármán line is a common …
Pharmacy or ‘phactory’
Is your pharmacy really about patients and their care or is it a script processing factory/‘phactory’ for them? While there is strong evidence of organised production during ancient and medieval …
Full scope of practice: Mirage or oasis?
Full scope of practice has been touted as a panacea for pharmacy. Is it the lush oasis of the promised land, or merely a dusty mirage? A few decades ago, …
Dealing with pharmacy’s ‘Bermuda Triangle’
Pharmacy owners must make sure that their space investment works well, but are they stocking the right categories to maximise their returns? Bermuda is a British overseas territory in the …
A privilege, not a right
Community pharmacy has enjoyed many privileges in Australia, but has that led to some within the profession taking them for granted, and missing out on a golden opportunity to expand …
The banner situation
What impact have the events of recent years had on the way pharmacies should choose which franchise they join? The SARS-CoV-2 years, particularly 2021/22 floated almost every pharmacy boat including …
Hunting for unicorns
It’s the great quest of modern pharmacy, finding the pharmacist who is comfortable with, and enjoys, front-of-practice encounters. Do they exist? People have been hunting unicorns for millennia. The first …
Fuelling loyalty
Customer loyalty is a holy grail of retail business. Can it be garnered through a program? Or does it require an understanding of your patients and their needs, and an …
The high road, or the low road?
The current community pharmacy agreement negotiations promise to be a unique journey. And owners need to build some roads of their own rather than just rely on the CPA According …
Holding the reigns
You need to learn to delegate, and not abdicate, responsibility when running a successful pharmacy As rumours began to swirl about the relationship between American divorcee Wallis Simpson, and King …
Getting to zero
In a difficult financial climate, following a ‘winter downshift’ and with 60-day dispensing kicking off, the challenge is immense for pharmacies to achieve growth in 2023/24. But it can be …