Getting e-prescription prepared

stethoscope on computer keyboard

COVID-19 has fast-tracked the introduction of e-prescribing. So how do you get your pharmacy e-prepared? asks Ben Wilkins

How you deliver care to your patients is an area that is changing faster than ever before – driven in part by Covid-19, but mainly by technology?

The launch of electronic prescriptions has been brought forward in response to Covid-19 and the Department of Health has put measures in place with fast-track electronic prescriptions to support vendors being ready be 31st May.

Regardless of the date of implementation, when a patient presents with a token electronic prescription, pharmacies need to be ready to accept and dispense Electronic Prescriptions in order to dispense .

If electronic prescriptions, NASH PKI, HPOS, IHI, HPI-O and HPI-I are not making complete sense to you – you are not alone. To take your business and service offer to the next level, pharmacists will need to understand the digital language and the technology landscape that is fast emerging.

To be electronic prescription ready:

  • Ensure your Public Key Infrastructure (PKI) Certificates are in date and active
  • Check your registered RO and OMO are still the right people for your pharmacy
  • Ensure your pharmacy has a Healthcare Provider Identifier-Organisation (HPI-O) and is connected to the HI service. This is a core requirement for electronic prescribing. Information about how to register your organisation for a HPI-O is available here.
  • Ensure your pharmacy is connected to an open Prescription Delivery Service via a prescription exchange service. Existing prescription exchange services include eRx and MediSecure.
  • Update your patients’ and their carers’ contact details on file (mobile phone number / email).
  • Subscribe to your software provider newsletters and correspondence
  • Subscribe to a support service provider, like ehealth coach
  • Stay up to date with communication from clinical peak organisations
  • Check to ensure you know any legal rules that are specific to your state or territory such as the management of controlled medicines.
  • Keep your staff informed about electronic prescribing and how they may respond to patient’s questions about electronic prescriptions.

This is the second of a three-part series. Click here for the first article  

Ben Wilkins is a pharmacist with digital health expertise. He is a director of ehealth coachEmail:, or phone: 1300 770 998

More information on this topic can be found via the Australian Digital Health Agency, peak bodies, banner groups or wholesalers, as well as independent supporting organisations.  Another option is to subscribe to save you time.

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