Discounters lead the way in pharmacy retail satisfaction survey
The co-owned My Chemist and Chemist Warehouse chains have monopolised the pharmacy retail honours in the recent Roy Morgan Customer Satisfaction Guide.
The customer satisfaction ratings, announced this week, saw My Chemist sit atop the pharmacy retail rankings, with Chemist Warehouse in second place.
My Chemist achieved a 91% rating from consumers.
Rounding out the top five pharmacy retail chains in the 12 months to October 2016 were: Priceline Pharmacy (3), Soul Pattinson (4) and Terry White Chemists (5).
Both Chemist Warehouse and Terry White Chemists achieved an increase in the number of satisfied customers compared to the previous survey period. The satisfaction rating for Priceline and Soul Pattinson was lower than the previous survey.
Chemist Warehouse Group Chief Operating Officer, Mario Tascone said: “Customer Service is a major facet of the business that we pride ourselves in. Our staff strive to be the best, and do their best – ensuring a great experience for every customer that walks through our stores, so we could not be happier with the results”.
“This accolade not only speaks to the strength of our My Chemist and Chemist Warehouse brands but to all staff across the business who play a big part in our daily operation,” Tascone said.
Roy Morgan Research surveyed 8527 consumers to ascertain the ratings guide
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