Posts in tag

customer


A lot has changed in pharmacy during the pandemic, however Glenn Guilfoyle says many pharmacies may still not be taking every opportunity to ask patients the right questions  After more …

What will be revealed in pharmacy when the tide finally goes out after the pandemic storm? How should owners react to the changed situation? For many pharmacies, the windfall of …

Recent debate over who is responsible for the short supply of urine strips reveals some truths about health communication in pharmacy, says Glenn Guilfoyle Avid readers of the trade press …

How can you add two and a half minutes to your customer’s experience, and benefit your business? Glenn Guilfoyle explains  The Next Level Australian service standard industry data reveals that …

Words count. While the saying is ‘talk is cheap’, what you say and how you say it can actually mean a lot, writes Chris Brooker In today’s world we’re being …

Patients, customers, clients or something else? What is the term you most commonly use to describe those who enter your pharmacy?  There has been a gradual shift of opinion within …

Here are 8 patient fibs pharmacists hate to hear Writing in US magazine Pharmacy Times pharmacist Alex Barker has listed his eight pet hates among the not exactly correct information patients will …

Discounters lead the way in pharmacy retail satisfaction survey The co-owned My Chemist and Chemist Warehouse chains have monopolised the pharmacy retail honours in the recent Roy Morgan Customer Satisfaction …

Different indicators give a varied picture of pharmacy customer experience, so which one is right? asks Glenn Guilfoyle  A recent edition of the Pharmacy Guild of Australia’s newsletter Forefront featured …

These days, when a customer enters a pharmacy they expect to be greeted by an experience they can’t get anywhere else, says John Koot. If you don’t give them this …