Posts in tag

customer


Recent debate over who is responsible for the short supply of urine strips reveals some truths about health communication in pharmacy, says Glenn Guilfoyle Avid readers of the trade press …

How can you add two and a half minutes to your customer’s experience, and benefit your business? Glenn Guilfoyle explains  The Next Level Australian service standard industry data reveals that …

Words count. While the saying is ‘talk is cheap’, what you say and how you say it can actually mean a lot, writes Chris Brooker In today’s world we’re being …

Patients, customers, clients or something else? What is the term you most commonly use to describe those who enter your pharmacy?  There has been a gradual shift of opinion within …

Here are 8 patient fibs pharmacists hate to hear Writing in US magazine Pharmacy Times pharmacist Alex Barker has listed his eight pet hates among the not exactly correct information patients will …

Discounters lead the way in pharmacy retail satisfaction survey The co-owned My Chemist and Chemist Warehouse chains have monopolised the pharmacy retail honours in the recent Roy Morgan Customer Satisfaction …

Different indicators give a varied picture of pharmacy customer experience, so which one is right? asks Glenn Guilfoyle  A recent edition of the Pharmacy Guild of Australia’s newsletter Forefront featured …

These days, when a customer enters a pharmacy they expect to be greeted by an experience they can’t get anywhere else, says John Koot. If you don’t give them this …