Poll: Do banner groups have too much power?


Education session at APP
APP2017 panel session on banner groups.

Pharmacy banner groups have come under fire lately, with some suggesting they have too much power

In a recent Nine News report it was suggested that banner groups expect pharmacy owners to stock, and encourage customers to buy, certain complementary medicines—whether the owner wanted to or not.

The story said some were “instructed to push brands with which pharmacy franchises have arrangements”.

The issue was revisited at this month’s APP conference on the Gold Coast, when a session on banner groups delved into the issue of whether the groups had too much sway over owners.

When asked what they thought, 44% of the audience plumped for the option that groups should be held to a strict code of conduct, while the second most popular answer was that groups are needed.

We’d like to know what you think. Are groups dictating to owners, or do they work in partnership? Tick as many options as apply.

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2 Comments

  1. Niels Bowen
    24/03/2017

    Banner groups have definitely raised the standard of pharmacy services to the public.
    Certainly in a competitive retail environment and also in offering professional services.
    And it shows with customer satisfaction surveys.
    Because of this there is certainly no reason why Coles/Woolworths will be handed the industry over.

  2. Slim Jim
    31/03/2017

    The rot in pharmacy started many years ago with “banner groups” like TWC then much later with PBM. Now there are too many to even list!

    And all Coles/Woolworths (or any other equity group or company) needs to do is purchase a majority in a publically listed “Pharmacy Management Group” and Niels, as you say, “the industry will be handed over”.

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