Forum: Customer refusing to leave store after request denied

“Scenario: Denied a request (could be anything Codeine, Credit etc.) and just stands there refusing to take no as an answer.

What do you do/say and what kind of step approach would you take? Some good phrases/actions that have worked for you would be good as well

At what stage would you press the duress alarm (In Victoria the duress goes to security company who instantly notify police)?”

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