Replacing pharmacists with robots isn’t the answer to better productivity

Pharmacists aren’t just dispensing machines, argues Associate Professor Helen Dickinson, UNSW Helen Dickinson Associate Professor, Public Service Research Group, UNSW Reforming pharmacy services and the role of pharmacists is one of the recommendations made in a five-year review of the nation’s productivity, released yesterday. The Productivity Commission’s report, Shifting the Dial, highlights community-based pharmacy as a “significant unnecessary cost to