Why compassion matters
Health decision-makers need to look at their work with a compassionate perspective, writes Mouhamad Zoghbi When Allen was 18 years old he was involved in a freak accident. An elevator …
The Slap: bearing pharmacy’s pain
Pharmacy is under a lot of pressure, writes Mouhamad Zoghbi—but does keeping worries to yourself help your team? I’d like tell you about something that happened at my home recently. …
How to stop your patients becoming customers
When is a patient not a patient? writes Mouhamad Zoghbi When trying to maintain sustainable pharmacy profits, it’s clear that reacting to your competitors’ discounting tactics is very expensive. As …
It’s time for a revolution
The community pharmacy revolution is here. Join now or run away, warns Mouhamad Zoghbi The community pharmacy is fighting to survive. Aggressive price disclosures cost the average pharmacy $90,000 in …
The King’s speech: the difference between economists and pharmacists
Every King has his Achilles heel, writes Mouhamad Zoghbi… economists and health professionals are degrees apart This king stood with a confidence that shook the pharmacy nation. He didn’t stutter …
Don’t choose between discounts and service
Pharmacy no longer need be a ‘discount’ or ‘service’ model. The new ‘optimal pharmacy’ model optimises profits and health outcomes, writes Mouhamad Zoghbi The general consensus between today’s pharmacy leaders …