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  1. glenn Turner

    How do people verify the identity of the person on the other end of the phone ie when we get a request for a patients history from a hospital

    • The following reply has been provided by Kevin de Vries, the author of this article:

      I suggest that if it is a local hospital the pharmacy would have local contact details for hospital pharmacy department, hospital emergency department and hospital switchboard, so they could ring, fax or email the caller back using a known and confirmed phone number, fax number or email address (e.g.

      If it is a hospital located a long distance away and unknown to the pharmacy, the community pharmacy could send the requested information to a hospital pharmacy department, or look up the contact information of the facility on the internet (e.g. verified website or and call the facility back.

      Finally, the community pharmacy will shortly (later in 2019? Early 2020?) be able to upload patient profile from their dispensing software or DAA software to a Pharmacist Curated Medicines List in My Health Record. The caller could then be directed to the secure My Health Record portal.

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