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2 Comments

  1. glenn Turner
    24/09/2019

    How do people verify the identity of the person on the other end of the phone ie when we get a request for a patients history from a hospital

    • The following reply has been provided by Kevin de Vries, the author of this article:

      I suggest that if it is a local hospital the pharmacy would have local contact details for hospital pharmacy department, hospital emergency department and hospital switchboard, so they could ring, fax or email the caller back using a known and confirmed phone number, fax number or email address (e.g. emergency-department@localhospital.org.au).

      If it is a hospital located a long distance away and unknown to the pharmacy, the community pharmacy could send the requested information to a hospital pharmacy department, or look up the contact information of the facility on the internet (e.g. verified website or http://www.whitepages.com.au) and call the facility back.

      Finally, the community pharmacy will shortly (later in 2019? Early 2020?) be able to upload patient profile from their dispensing software or DAA software to a Pharmacist Curated Medicines List in My Health Record. The caller could then be directed to the secure My Health Record portal.

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