Risk Management
Dealing with aggression in pharmacy
By helping to understand the nature of a person’s behaviour, this article, together with the accompanying CLASHED Action Plan, aims to provide measures to help pharmacists manage and mitigate aggressive …
Expanding your scope of practice—a risk management perspective
Scope of practice refers to the boundaries within which a health professional may practice. Each individual will have their own specific scope—reflecting their skills, knowledge, authority and accountability. PDL professional …
Holding your head up high: restoring professional confidence after experiencing an incident
Normalising the process of healthcare mistakes and acknowledging that it may feel uncomfortable and hard, is a way in which a pharmacist can take back control of the situation. By …
PDL reflective practice activity
Experience, reflect and plan: exploring the ‘what, why and how’ of reflective practice, and what it can mean for pharmacists Good reflective practice expands and consolidates knowledge, skills, approaches, and …
The PDL Guide to Medicines by Injection—a risk management perspective
As the scope and range of pharmacist-administered medicines by injection evolves around the country, so too does the level of responsibility and potential risk to the administering pharmacist, and to …
The importance and skill of saying no
When a pharmacist is unable to fulfil a patient’s request for a particular medicine or service based on their professional opinion and legal and ethical obligations, it is important that …
WATCH: Risk management processes in pharmacy—compounding and beyond
PDL officers and the MEDISCA CPD coordinator and compounding pharmacist answer your questions on risk management processes in pharmacy During this webinar, Patricia Ullmann from MEDISCA is joined by Gary …
Risk management processes in pharmacy: compounding and beyond
The webinar aims to make pharmacist practitioners aware of the risks involved in delivering a compounding service, or a service where similar risks are inherent. Issues compounding pharmacists may encounter …
Look before you leap! A risk management guide to introducing a new pharmacy service
Pharmacists must ensure that any service offered by their pharmacy is provided in a manner that ensures patient safety. In this article, PDL’s professional officers provide a checklist of things …
Digital Health Update—responding to issues, incidents and patient queries
Significant developments in the digital health space over the last few years mean that most pharmacies are now operating with hybrid workflows between paper and electronic prescriptions, the Active Script …
Flourish in pharmacy: practical pathways to better teamwork, Part 2
Wherever we practise pharmacy, we all work as part of a team to look after our patients. Good teamwork in pharmacy and healthcare enhances patient care and increases job satisfaction. …
Flourish in pharmacy: practical pathways to better teamwork
Wherever we practise pharmacy, we all work as part of a team to look after our patients. Good teamwork in pharmacy and healthcare enhances patient care and increases job satisfaction. …