Leading teams through unprecedented uncertainty


The second in a series brought to you by the AJP and the Pharmacists’ Support Service, and presented by Helen Lowy, pharmacist and counsellor

This one-hour webinar is aimed at helping pharmacists and pharmacy staff to navigate the COVID-19 crisis, regardless of whether they are in an ‘official’ leadership role – in fact this content could be useful for anyone working within a team, in a customer-facing role. 

Helen shared insights into the neuroscience behind our response to unprecedented uncertainty, and how to promote safe, effective, agile and innovative teams. 

The webinar included frameworks for ethical decision making, complaints handling and creating team safety, together with some tips on self-care. 

Helen has studied the impacts of trauma on the brain and researched the evidence-based approaches to promote recovery and develop resilience. She has used these insights to optimise psychological safety in the workplace and create high-performing health care teams.

This webinar took place on Tuesday 26 May 2020.

* Registered AJP.com.au users can earn 2 Group Two CPD credits after watching this webinar, by completing the associated assessment here.

Missed the first webinar? Click here to access a summary and recording of ‘COVID-19: from surviving to thriving’

Previous April PBS data shows spike in demand
Next World news wrapup: 28 May 2020

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