Several issues can cause this problem. Some may sit within the scope of the AJP website and some sit outside our website.
Email address recently updated
If you have recently updated your email address with either PDL or AJP, there can be an issue. If you feel this may be the case, please email help@appco.com.au.
Please include (copy and paste):
Full name:
Contact phone:
New email address:
Old email address if relevant:
PDL member number if you have it on hand:
Issue: I’m a current PDL member, and have updated my email address recently. Now I cannot login on the AJP website.
Password recently updated
There are several issues that sit outside of the AJP website that can cause login issues to do with saved passwords. Browser and sync issues can be related to this.
If you have saved your password previously, it will be saved to the web browser that you were using at the time (e.g. Chrome, Firefox, Safari etc.).
When you updated your password, if it did not get updated correctly in your browser, it can cause the wrong password to auto fill into the AJP login form.
To troubleshoot this yourself:
You can search ‘how to check/update my browser passwords’. Choose information appropriate for the web browser you are using to login on the AJP.
I need further assistance:
You may be able to get a trusted staff member/friend or family to help you ensure your browser password is up to date.
For assistance from the AJP, please email help@appco.com.au
Please include (copy and paste):
Full name:
Contact phone:
Email that you use on the AJP website:
PDL member number if you have it on hand:
Issue: I’m a current PDL member and have recently updated my password and now I cannot access the AJP website.