Business Class
The path to excellence
Never before has there been so much competition, price sensitivity or low levels of customer loyalty, says Linda Miller Now is a time of both danger and opportunity. For the …
Is Uber your last resort?
Peter Feros asks if you can imagine your professional future looking so bleak that driving for Uber was a more viable option than practising as a pharmacist? That’s exactly what …
Bringing the pharmacists’ back
Is there anything we can do to arrest the relative decline in pharmacy pay rates, asks Peter Feros In the first part of this 2-part series, Peter Feros discussed how …
The vanishing pharmacist
A diminishing pharmacy workforce has been an unintended consequence of weighted average price disclosure, writes Peter Feros Government coffers have swollen by billions of pharmacy rebate dollars via the Weighted …
Boosting your revenue
Is it possible to increase your revenue by 5% by June 30? Linda Miller explains how Most community pharmacies are fighting competition and dropping profitability in the dispensary, even for …
The gap between awareness and attitude
You need to get right 8 fundamental steps if you’re to successfully change your pharmacy, says Glenn Guilfoyle Conversations on refocusing pharmacists from rear technical processing roles to forward customer …
Your best business strategy for 2017
Pharmacy owners who are anxious, overworked and ill equipped to plan and take control of their business are not alone, says Linda Miller Christmas trading often forces planning to the …
The best customer experience
Different indicators give a varied picture of pharmacy customer experience, so which one is right? asks Glenn Guilfoyle A recent edition of the Pharmacy Guild of Australia’s newsletter Forefront featured …
Shaving PBS cuts into pharmacy
What are the top five inexpensive and fast acting initiatives available to offset the impact of PBS cuts? Price disclosure is a continuous PBS cost shaving process. It requires pharmacy …
Show me some discipline
‘Counter discipline’…a retail virtue too compelling to ignore, says Glenn Guilfoyle As consumers, pharmacists – like Joe Public at large, are so conditioned these days to a certain “counter discipline” …
10 tips for a secure IT system
Pharmacists are once again being warned of malicious software threats. Here are 10 tips from Fred IT to develop a secure system in your pharmacy Pharmacy regulators have recently reiterated …
Recognise supply chain blood and cuts
How price cuts impact the supply chain, by Bruce Annabel and Mal Scrymgeour The 1 October price cuts were a much less bloody affair than many had imagined. The reasons …