NSW Fair Trading has taken the step of warning Australians not to use a discount online pharmacy, following claims paid-for items do not arrive
NSW Fair Trading Commissioner, Rose Webb has warned consumers not to deal with discountepharmacy.com.au, a website registered to and managed by David Le, trading as Chemist Max.
“The website discountepharmacy.com.au promotes the sale and supply of various health and wellbeing products, supplements, cosmetics and pain relief medications,” Fair Trading said in a statement.
Ms Webb said the warning comes following a rise in complaints from consumers about not receiving goods paid for.
“Consumers report that their pre-paid items do not arrive and claim that no explanation is provided by the trader for these delays, and that there is no financial redress offered,” the warning states.
“Consequently, consumers have to seek a chargeback option from their banks where payments have been made via credit card.
“Consumers have reported finding it very difficult to contact anyone at discountepharmacy.com.au to discuss the delays, and there does not appear to be a complaint handling process, making it difficult for concerns to be resolved.
“Anyone who has dealt with the discountepharmacy.com.au website and is not satisfied with their interaction are urged to lodge a complaint with NSW Fair Trading.”
Fair Trading advised consumers that they can lodge a complaint on the Fair Trading website or at any Service NSW centre.
The Facebook page of Chemist Max Pitt St Sydney features a number of negative reviews around the online service.
One unhappy customer alleged that after paying for and following up a purchase, she had to seek a refund from PayPal.
Other customers complained that products were not sent and the business did not respond to emails or calls.
They alleged that the business was a “cyber fraud” or “scam”.
AJP attempted to contact Chemist Max Pitt St Sydney, but its telephone number had been disconnected by Optus.