CWH goes digital with receipts


Chemist Warehouse has partnered with one of the Big Four banks to cut down on the 2.2 million paper receipts it prints across Australia each week

The partnership will see Chemist Warehouse offer digital receipts by request for in-store purchases across all of its 460+ stores, with itemised smart receipts being delivered directly to customers via the NAB mobile app.

Slyp, an Australian fintech company, soft-launched its technology platform in December 2020 with NAB.

Since launch, over 120k users have signed up to start receiving smart receipts in the NAB app from over 20 major retailers nationwide, now including Chemist Warehouse.

Chemist Warehouse prints 2.2 million paper receipts across Australia every week – a figure that will only increase as its stores, product range and customers continue to grow, said Slyp.

The switch to smart receipts follows the recent integration of e-prescriptions within stores and is the next step in the company’s digitisation strategy.

“As Australia’s leading pharmacy retailer we strive to provide our customers with the latest in technological innovation to enhance their in-store experience and we’re proud to be setting the standard when it comes to digitisation within the industry,” said Chairman and Co-Founder of Chemist Warehouse Group, Jack Gance.

“We’re delighted to have launched Slyp Smart Receipts to improve our environmental footprint and simplify the checkout process for both our customers and our retailers.

“Intuitive and easily accessible, smart receipts are the next, logical step forward in the transformation of the retail experience and move towards a more sustainable in-store approach.”

Andrew Irvine, Group Executive for NAB’s Business and Private Bank said: “The explosion of new technology is making many things extinct and traditional paper receipts are no exception.

“Paper receipts are often a pain for both businesses and their customers. Getting digital receipts within the NAB app just makes more sense and will make life a lot easier for our customers. That’s what any new tech should be about.

“This is an exciting evolution in payments across Australia and we’re delighted to be driving the change in partnership with Slyp.”

The retail sector has been calling for a smart alternative for years, said Co-Founder and CEO of Slyp, Paul Weingarth.

“For Chemist Warehouse customers, the delivery of smart receipts via SMS or through their bank app will provide an environmentally friendly, digital record of their purchase,” he said.

“With the backing of NAB, further support and integration with other major banks, and by partnering with leading retailers like Chemist Warehouse, we’re on a path to transform the Australian retail sector, streamline the payments process and bring retailers closer to their customers while saving our environment from unnecessary destruction.”

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