Fee hike to cover complaints

Over the past four years, the NSW pharmacy council has seen a 62% increase in the number of complaints against pharmacists…

The Pharmacy Council of New South Wales has announced an increase in the complaints component of the registration fee for NSW pharmacists for 2019/20, following an increase in complaints in the state.

All NSW practising pharmacists will see the complaints component of general and limited registration fees increase by $77 and the provisional registration fee increase by $4.

The fee covers the registration period for pharmacists from 1 December 2019 to 30 November 2020.

Pharmacy Council President Dr Joyce Cooper said the increases were kept as low as possible however were necessary to allow the Council to effectively regulate pharmacists in NSW.

“The Council continues to experience an increase in complaints and associated regulatory activity” she said.

Over the past four years, the Council has seen a 62% increase in the number of complaints against pharmacists, and the number of pharmacists subject to compliance monitoring following a regulatory outcome increased by 167%.

The Council’s primary role is to protect public health and safety in NSW, by regulating registered pharmacists, it explains.

In NSW this includes managing complaints, taking immediate action when necessary to protect public health and safety, and monitoring, auditing and assessing pharmacists’ health, conduct and performance.

“The Council has made considered projections of future costs,” Dr Cooper said.

“This fee increase will enable the Council to continue to manage the increasing volume and complexity of regulatory activities.”

The Pharmacy Board of Australia sets the rest of the fee and has announced the total registration fee to be paid to AHPRA by pharmacists in NSW for registration in 2019/20 from 1 December 2019 (including the fee increase) will be: General $478; Limited $478; Provisional $204; Non-practising $336.

The Council says it will continue to work with professional bodies to increase standards of practice and reduce complaints.

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  1. Jim Tsaoucis

    why should all pharmacists have to pay for those that digress, have a base fee and those that require attention also pay for that attention

    • Jarrod McMaugh

      From my understanding, majority of complaints are not upheld.

      So a person who has a complaint against them that been found to not be an issue – or worse was vexatious – should pay those extra fees?

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