Posts in tag

customer service


Pharmacists are “overstepping moral boundaries” by asking their patients questions, a freelance writer has claimed Using examples from the US where pharmacists had conscientious objections to dispensing certain medicines, freelance …

Amid a storm of negative media about pharmacy, one writer took a different stance, asking Australians to “cherish the local chemist” In the leadup to the Seventh Community Pharmacy Agreement, …

The 2018 winners of the Roy Morgan Customer Satisfaction Awards have taken out the start of 2019 as well Discount Drug Stores (DDS) has been named Chemist/Pharmacy of the Month …

Discount Drug Stores has been named Australian Chemist/Pharmacy of the Year in the Roy Morgan annual Customer Satisfaction Awards The discount brand scooped up the top prize following the highest …

Discount Drug Stores has topped the national charts for customer satisfaction again, being named the best performing pharmacy for the fifth month in a row, and sixth time this year …

PDL has issued guidance on how, and whether, a pharmacist should apologise to an unhappy patient “Sooner or later most pharmacists can expect to be presented with a complaint,” PDL …

Priceline Pharmacy, Discount Drug Stores have toppled My Chemist from top of customer satisfaction polls in past months… but it’s still close behind While My Chemist took out the top …

The ACT is about to get its first drive-through pharmacy – and the first drive-through pharmacy for the Discount Drug Stores group The owner of Gold Creek Discount Drug Stores, …

New research has highlighted the importance of increasing the service focus of community pharmacy In this week’s edition of Forefront, Guild national executive director David Quilty reports on research into …

Sometimes it’s the little things that make you memorable, writes Vanessa Lontos Recently while on a Qantas flight from Melbourne to Sydney, I was sitting in my seat reading my …

The PSA’s Shane Jackson has taken to YouTube to explain why customers may have to wait for their script to be filled Dr Jackson was responding to a Facebook rant …

“Scenario: Denied a request (could be anything Codeine, Credit etc.) and just stands there refusing to take no as an answer. What do you do/say and what kind of step …