customer service
‘We need to change the way we run our pharmacies.’
The Pharmacy Guild has offered advice regarding Australia Post’s new pharmacy home delivery option Over the weekend the Federal Government announced that it would allocate $25 million to fund home …
Conflict at the coalface
Pharmacists are being “smashed” on the frontline serving patients during the COVID-19 crisis, says PDL Professional Officer Gary West Even more so than usual, pharmacists need to consider how they …
Clear winner
There’s been a strong field of contenders… but which pharmacy brand came out ahead? Roy Morgan has announced the winners of its Annual Customer Satisfaction Award winners… and this year, …
‘Are they on a power trip?’
Pharmacists are “overstepping moral boundaries” by asking their patients questions, a freelance writer has claimed Using examples from the US where pharmacists had conscientious objections to dispensing certain medicines, freelance …
‘Long may they prosper!’
Amid a storm of negative media about pharmacy, one writer took a different stance, asking Australians to “cherish the local chemist” In the leadup to the Seventh Community Pharmacy Agreement, …
DDS enters new year with a bang
The 2018 winners of the Roy Morgan Customer Satisfaction Awards have taken out the start of 2019 as well Discount Drug Stores (DDS) has been named Chemist/Pharmacy of the Month …
DDS on top
Discount Drug Stores has been named Australian Chemist/Pharmacy of the Year in the Roy Morgan annual Customer Satisfaction Awards The discount brand scooped up the top prize following the highest …
Five in a row
Discount Drug Stores has topped the national charts for customer satisfaction again, being named the best performing pharmacy for the fifth month in a row, and sixth time this year …
The importance of saying sorry
PDL has issued guidance on how, and whether, a pharmacist should apologise to an unhappy patient “Sooner or later most pharmacists can expect to be presented with a complaint,” PDL …
New front runners in customer ratings?
Priceline Pharmacy, Discount Drug Stores have toppled My Chemist from top of customer satisfaction polls in past months… but it’s still close behind While My Chemist took out the top …
Canberra set for first drive-through pharmacy
The ACT is about to get its first drive-through pharmacy – and the first drive-through pharmacy for the Discount Drug Stores group The owner of Gold Creek Discount Drug Stores, …
What do patients want from pharmacy?
New research has highlighted the importance of increasing the service focus of community pharmacy In this week’s edition of Forefront, Guild national executive director David Quilty reports on research into …