customer service
Pharmacy or ‘phactory’
Is your pharmacy really about patients and their care or is it a script processing factory/‘phactory’ for them? While there is strong evidence of organised production during ancient and medieval …
‘Retail warriors’ recognised
Roy Morgan has announced its Customer Satisfaction Awards, with the winning pharmacy brand acknowledging its members’ hard work during the pandemic Chemist Warehouse has been named Australia’s top retailer in …
Your 5 pharmacy moments of truth
Glenn Guilfoyle outlines 5 critical customer ‘moments of truth’ by which you will be continually judged, but which could become your ‘wow’ factors With everything that is changing in the …
‘Huge testament’ for top customer satisfaction brand
Several discount pharmacy brands rated highly in Canstar Blue’s latest pharmacy chain ratings Canstar Blue has announced its top eight pharmacy groups, based on a survey of 2,429 Australians who …
Turn customers into advocates or lose battle for relevance
Did you know that your existing customer base is possibly your business’ greatest hidden asset? Customer experience expert Amanda Stevens tells us more During APP2023 Amanda presented a session titled: …
‘It’s great to have their efforts recognised.’
Reader’s Digest names its top pharmacy brand for 2022, saying businesses rallied to provide customer service during the pandemic Reader’s Digest has announced the recipients of its 2022 Australian Quality Service …
World News wrapup: 3 February 2022
“There is no chance I will ever be going to that store again,” says woman who says she has still not been paid back nearly $4k by Chemist Warehouse Porirua, …
Half minimum chips
Angelo Pricolo muses on odd requests, from the patient who offered to supply his own cocaine for nose drops, to the man who wanted staff to apply his suppository As …
‘We need to change the way we run our pharmacies.’
The Pharmacy Guild has offered advice regarding Australia Post’s new pharmacy home delivery option Over the weekend the Federal Government announced that it would allocate $25 million to fund home …
Conflict at the coalface
Pharmacists are being “smashed” on the frontline serving patients during the COVID-19 crisis, says PDL Professional Officer Gary West Even more so than usual, pharmacists need to consider how they …
Clear winner
There’s been a strong field of contenders… but which pharmacy brand came out ahead? Roy Morgan has announced the winners of its Annual Customer Satisfaction Award winners… and this year, …
‘Are they on a power trip?’
Pharmacists are “overstepping moral boundaries” by asking their patients questions, a freelance writer has claimed Using examples from the US where pharmacists had conscientious objections to dispensing certain medicines, freelance …