How can you de-escalate strong emotions in pharmacy? Advice from the experts

Pharmacists are among the most accessible health care professionals, having many patient interactions per day, and this can sometimes leave them exposed to anger and aggression  Most interactions are pleasant and enjoyable, but at some stage in a pharmacist’s career there will be a challenging experience – and patients’ strong emotions like anger and aggression can stay with us long after the episode.    This webinar

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