difficult customers
‘Deterrence is lacking:’ assaults still rife
The Guild and pharmacists’ union have backed moves to crack down on violence and antisocial behaviour in retail, including community pharmacies The Shop, Distributive and Allied Employees Association (SDA), one …
Guild, PPA back union push for violence protections
One pharmacy union says violence in retail settings and the community is “escalating” – and calls for protections for workers The Shop Distributive and Allied Employees Association Queensland Branch’s submission …
World news wrapup: 13 October 2022
Narrow miss for Netherlands staff, patients; crackdown on pharmacist injections after patient deaths in Egypt; call to address growing UK closures Culemborg, Netherlands: A man has deliberately crashed his car …
‘Overworked, undervalued and underpaid:’ why you want to leave
Most readers who responded to our latest poll told us they’re thinking of leaving the profession… and there was one overwhelmingly significant reason why Earlier this month, the AJP asked …
‘The audacity:’ Pharmacist claps back at complainer
A woman who complained on social media that pharmacists take too long to fill scripts has had the reality explained to her on TikTok “Can someone please explain to me …
World news wrapup: 10 February 2022
Pressure rising as UK pharmacists shouted at, insulted; popular program and opening hours extended in Malta; all Scottish patient-facing pharmacists to be independent prescribers? UK: A new survey has highlighted …
How to handle challenging pharmacy situations with confidence
Catch up on our recent webinar with PSS and PDL professional officers, who share practical tips on handling tricky scenarios in pharmacy Faced with a patient whose demands put you …
How can you de-escalate strong emotions in pharmacy? Advice from the experts
Pharmacists are among the most accessible health care professionals, having many patient interactions per day, and this can sometimes leave them exposed to anger and aggression Most interactions are pleasant and enjoyable, …
Staying safer
The Victorian Pharmacy Authority has issued advice from the state’s police service on security and safety during the pandemic In its latest communique, the VPA says that Victoria Police has …
‘We’re worried about our families too:’ Stories from the pharmacy frontline
Michael Gray speaks to pharmacists around the country who have faced backlash and who are caring for vulnerable loved ones Logan is six years old and has a rare autoimmune …
Uncertainty keeps pharmacy on edge
What factors are causing pharmacists the most distress during the COVID-19 pandemic? The Pharmacists’ Support Service normally receives around seven to 10 phone calls a week from pharmacists who are …