Posts in tag

difficult customers


Catch up on our recent webinar with PSS and PDL professional officers, who share practical tips on handling tricky scenarios in pharmacy Faced with a patient whose demands put you …

Pharmacists are among the most accessible health care professionals, having many patient interactions per day, and this can sometimes leave them exposed to anger and aggression  Most interactions are pleasant and enjoyable, …

The Victorian Pharmacy Authority has issued advice from the state’s police service on security and safety during the pandemic In its latest communique, the VPA says that Victoria Police has …

Michael Gray speaks to pharmacists around the country who have faced backlash and who are caring for vulnerable loved ones Logan is six years old and has a rare autoimmune …

What factors are causing pharmacists the most distress during the COVID-19 pandemic? The Pharmacists’ Support Service normally receives around seven to 10 phone calls a week from pharmacists who are …

Medication errors, patient aggression, owing scripts, doctor pressure and forged signatures… PDL explores some sticky situations and how pharmacists should best deal with them An incident or error is something most pharmacists …

Australians have been warned they may have to pay more for low-dose codeine now it’s on script… and pharmacists are cast as the culprits In a Herald Sun article this …

The OTC codeine ban is here… but what about the expected customer backlash from those who didn’t know? Last month, the AJP reported that 51% of readers had received “many” …

PDL takes a look at a challenging codeine customer situation From 1 February 2018 medicines containing codeine will no longer be available without a prescription due to the Therapeutic Goods …

A new comedy TV series set in a pharmacy has scored mostly positive reviews – although some viewers believe it depicts pharmacy personnel as unprofessional and incompetent Would you watch …

A pharmacist who accosted a woman over an eyeliner and squirted her with detergent has been found to have acted in self-defence Yahoo 7 News reports that Roxanne Holmes visited …