Posts in tag

angry customers


Threats, abuse and violence in and around shops have skyrocketed since the pandemic began, new figures show Data compiled for the Shop, Distributive and Allied Employee’s Association (SDA), which represents …

Pharmacist ‘slagged online’ for months and nurse punched over vaccination fury; UK driver shortage hits medicine supply; US pharmacists burning out Medicine Hat, Alberta: Local pharmacist Greg Bueckert has taken …

Pharmacy continues to deal with problems sparked by the COVID-19 pandemic, vaccination issues and lockdown fatigue Pharmacy Guild national president Trent Twomey confirmed that the organisation is in talks with …

The Pharmacy Guild has condemned an attack on a group of pharmacy workers in NSW, saying the sector is already under duress Pharmacy Guild NSW president David Heffernan has pleaded …

Pharmacists are among the most accessible health care professionals, having many patient interactions per day, and this can sometimes leave them exposed to anger and aggression  Most interactions are pleasant and enjoyable, …

This interactive discussion will focus on practical ways to deal with a patient who is agitated, angry or abusive. It will provide some steps that can be taken to: keep …