How resilient are you?

Workers in retail pharmacy are more susceptible to burnout, with women struggling more than men, according to a new report

The pharmaceutical industry is one of the most resilient across the globe, according to the 2018 Global Resilience Report recently released by Springfox (formerly The Resilience Institute).

However when it comes to retail pharmacy in particular, the findings indicate that workers in this industry are more susceptible to burnout.

“One of the contributing factors is that the vast majority of retail pharmacists and pharmacy staff are female, and according to our findings, women are struggling more with maintaining resilience when compared to their male counterparts,” explains Springfox CEO and founder Stuart Taylor.

“This is because women ranked themselves poorer in areas such as decisiveness, self-criticism and stress – all factors that translate to anxiety, overload and exhaustion in the workplace.”

Women report experiencing more distress than men in the workplace and rate themselves as more self-critical and overloaded, according to the report.

However they are also more engaged, positive, and score higher on EQ factors than their male counterparts.

“What’s promising is that women respond better to resilience training when compared to their male counterparts,” Mr Taylor tells AJP.

“So while the current findings may be concerning, there is the potential for great improvement in the industry if the right interventions are applied.”

The Global Resilience Report 2018 examined the resilience of over 21,200 professionals from across the world, with over 15,000 of these respondents from the Australia and New Zealand region.

Each respondent was assessed on 60 different factors that impact on a person’s resilience, including their propensity to be optimistic and mindful or to feel worried, overloaded, doubtful, self-critical and hypervigilant.

The report found that Australian workers are among the least resilient people in the world, despite being one of the most physically active workforces.

It also highlighted that Australians find it difficult to focus at work and experience more uncertainty about the future than most.

“The concern is that despite being physically active, which is a key component of resilience, Australians are experiencing symptoms of chronic stress and lack of focus more than those in other nations,” says Mr Taylor.

In terms of how workplaces can better support their staff to become more resilient, he says that the whole organisation needs to be involved.

“In order for workplaces to build their resilience, it’s imperative that all levels of the organisation be committed and involved. Resilience begins at the top, so managers and leaders need to model resilience as well as encourage and develop it in their staff,” says Mr Taylor.

“This begins with building an emotionally healthy, high-trust culture where communication is clear and open, and workers can therefore feel valued, supported and motivated within their role.

“Leaders should reward passion, creativity and effort, and work to establish a clear vision and purpose with which all operations should be aligned. This kind of environment not only promotes resilience, but also encourages organisational growth and success.”

Are you feeling overwhelmed? Anonymous and confidential support is available from the Pharmacists’ Support Service by phoning 1300 244 910 between 8am and 11pm (EST) every day of the year.

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