Improving workflow


Judy Plunkett administering a flu vaccination
Judy Plunkett administering a flu vaccination.

TerryWhite Chemmart has announced major enhancements to its vaccination workflow processes

The changes are designed to ensure its network of pharmacies can adequately meet demand for the upcoming vaccination season – including influenza and the rollout of the COVID-19 vaccine.

Working collectively with software providers MINFOS, MedAdvisor and HealthEngine, the group has developed two new components to the vaccination process that it expects will save time and improve the experience for both customer and pharmacist immuniser.

The first component is a digitised pre-screening and consent, sent directly into the pharmacist’s professional service recording software for review prior to the vaccination appointment.

The second component is a direct integration between the TWC booking platform and MINFOS dispense – transferring bookings and patient details securely into a new booking queue, allowing pharmacists to efficiently dispense the flu vaccinations prior to the designated booking.

Detailing the changes to the network this week at TWC’s Virtual Vaccination event kicking off on Tuesday, TWC chief pharmacist Brenton Hart said the changes would reduce manual data entry, significantly improve pharmacist workflow and put the network in good stead for the COVID-19 vaccination rollout.

“We have made it our mission over the past six months to unpack our workflow and look for every opportunity to drive efficiency for our pharmacists, while ensuring we maximise the customer experience and meet our professional obligations,” said Mr Hart.

 “At the peak of flu season in 2020, pharmacists across the TWC network were administering over 80,000 flu vaccinations per week, or over 11,000 flu vaccinations per day.

“With the expected added influx of COVID-19 vaccinations in 2021, we believe that TWC pharmacists will be able to step up with confidence to play their part in the vaccine rollout.”

TWC pharmacy owner and long-time advocate of pharmacist administered vaccinations Judy Plunkett sees this development as a critical first step in supporting pharmacists to meet the expected increase in demand for its vaccination services.

“For years I have been campaigning for systems improvement particularly in the field of vaccination workflow and I am really proud to see TerryWhite Chemmart take a lead in this space,” said Ms Plunkett.

“Last year pharmacists across my two pharmacies alone delivered more than 6500 flu vaccinations in what was a very challenging year.

“Any change that supports my team to spend less time on paperwork and more time on doing what they do best—delivering genuine care and advice and supporting more Australians to get vaccinated—is a win in my books.”

TerryWhite Chemmart says it continues to invest heavily with its POS providers MINFOS and FRED, MedAdvisor and HealthEngine on future developments with more systems improvements likely to be released in the coming months.

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