No shortage of Epipen: manufacturer


Epipens. Image: AJP.
Epipens. Image: AJP.

There are currently Epipen supplies and no shortages, manufacturer confirms

In a recent story published by AJP, we reported on a pharmacist’s concern that they were still having trouble sourcing supplies of Epipen, despite TGA notification that earlier supply difficulties had been resolved.

AJP has been contacted by Mylan, the manufacturer of Epipen, to say that these concerns are unfounded.

Mylan confirmed with wholesalers that the pharmacy in question did not have any outstanding orders for EpiPen and there had not been any orders placed for some time.

In its email, Mylan stated that:

  • There is sufficient supply of EpiPen Adrenaline (epinephrine) Auto-Injector to meet current patient needs in Australia
  • Stock at both wholesalers and at Mylan’s warehouse is adequate, and orders from wholesalers and pharmacies are being filled as they are received

“For the past 12 months, pharmacists and wholesalers have received regular communications about Mylan’s active stock management program, including the procedure to follow for ordering EpiPen,” a spokesperson said. This advice was that they should:

  • Contact their primary wholesaler/s to obtain stock
  • Order stock, even if the wholesaler portal is showing no stock, because stock is being shipped continually
  • Refresh their EpiPen 300mcg Adrenaline (epinephrine) Auto-Injector orders with wholesalers on a weekly basis, as orders are being cancelled after any partial shipment of stock to pharmacies

Mylan expressed concern about the story saying: “publishing an alarming headline about a life-saving medication is irresponsible and could lead to panic buying and the creation of an artificial shortage.”

Mylan Australia’s dedicated, toll-free EpiPen Customer Service hotline 1800 931 625 remains up and running for any enquiries, the company spokesperson said.

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3 Comments

  1. Gavin Mingay
    15/02/2019

    Funny that – Symbion still says 0 stock and “Manufacturer Out – Short Term” but apparently we should still order anyway?? Makes sense… 🙁

    • Alexandra Shepherd
      16/02/2019

      Yeh same, when I looked 2 days ago API and Symbion said 0 stock for adult. I shall check again I suppose.

  2. Jarrod McMaugh
    16/02/2019

    Mylan rang me about this and I spoke to them about it at length, explaining that we have in fact placed orders with three different wholesalers, none of which had been filled.

    Mylan advised that the reason these are not filled is because the wholesalers have been instructed by Mylan to only fill backorders…. And that this is why none are visible in the wholesalers.

    I also explained that Mylan’s strategy of limiting supply to prevent bulk orders is poorly communicated, causes confusion and distress, and that fielding phone calls about the availability of these products is a daily occurrence, showing that pharmacies all over the north of Melbourne are as ‘in the dark’ as I am.

    If Mylan believes that their “regular communication” is effective they need to address their methods and come up with a better plan, because so far it has been ineffective and had lead to a significant amount of goodwill being lost by Mylan.

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