Notifications: what practitioners say they need

A new video from AHPRA outlines one health professional’s experience in receiving a notification

“If there’s one thing I could do differently about that whole process, I would go and talk to someone right at the beginning,” says a medical practitioner in a new video from the Australian Health Practitioner Regulation Agency and National Boards.

The video is a firsthand account of a practitioner’s experience of what it is like to be the subject of a notification with the regulator.

“Practitioners have told us that notifications are stressful for them and their families,” says AHPRA CEO Martin Fletcher. “We are listening to what practitioners are telling us to develop resources such as this video.”

AHPRA says it has gathered feedback from notifiers and practitioners about what it is like to go through the notifications process. After more than 80 interviews and more than 5000 survey responses, a small number of consistent themes have emerged as important factors for notifiers and practitioners.

“The need for support described by this practitioner speaks to all 16 regulated professions whether they are an optometrist, chiropractor or dental practitioner,” says Ian Bluntish, co-chair of the Forum of National Registration and Accreditation Scheme Chairs.

Medical Board of Australia Chair, Dr Anne Tonkin said that the video reminds practitioners that getting good support early on can make a big difference.

“For practitioners, we hear again and again about the fear they feel when they receive a letter from AHPRA,” she says.

“Yes, a letter can mean someone has raised a concern about their practice, but it doesn’t mean that their career is over. Many health practitioners may at some stage have a concern raised about them to AHPRA, their employer or another health complaints organisation.

“We understand this can be a daunting experience. We encourage all practitioners to seek the support they need to be healthy at all times—and this is particularly important during a notification,” she says.

Registered health practitioners and their support networks will be encouraged to use this new resource when they are involved in the notifications process.

The video can be viewed on the AHPRA website, YouTube and Vimeo channels.

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1 Comment

  1. kay dunkley

    Pharmacists who receive a notification should immediately notify your indemnity insurer and seek legal advice. If feeling distressed you can talk it over by calling the Pharmacists’ Support Service (PSS) on 1300244910. The call will be confidential and you can remain anonymous. The volunteers who take calls are all pharmacists or retired pharmacists who have undertaken training to provide support over the phone.

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